Common questions

Register: enroll as a Fleetly service partner. List: add the vans you own. Rent: rent them to your own DSP and other businesses. Get paid: Fleetly processes payments and handles sales tax. You receive rental income, less a small platform fee and taxes. The program operates under a Fleetly service agreement. No long-term contract. Exact fees and the service agreement are shared after Fleetly invites you and you sign in.

There is no self-registration. After Fleetly approves an owner, Fleetly creates that person’s login and emails a link to set a password. Use the email address Fleetly has on file. To reset a password, use the link on the sign-in page. Do not send your password to Fleetly.

Basic contact and business details, a list of your vans, and tax information for your branch. Invited owners also review and accept the Fleetly service agreement inside the portal. Full field lists and tax details appear after you sign in.

After approval, Fleetly emails a Stripe invite. You complete bank and identity verification on Stripe’s site. Never enter bank or ID numbers in this portal.

Payouts are sent directly through Stripe, usually within 1–2 business days. You receive rental income less a small platform fee and taxes. Rate minimums and exact fee details are shown to invited owners after you sign in.

You choose your customers and rental lengths and set your rates, subject to Fleetly’s minimum rental pricing. Rental Platform rules and your service agreement apply. Fleetly provides the Rental Platform, not fleet management. You remain responsible for your fleet and day-to-day operations. Exact minimums are shared with invited owners after you sign in.

Fleetly helps connect owners with renters where possible. Bookings, rental demand, and income are not guaranteed.

Use the FAQ assistant (the Ask a question button) for questions covered in the owner guide, once it is installed. It is not active on this draft. It will not answer money, contract, or account-change questions — those go to a person. Choose Talk to a person to submit a support request; you’ll get a follow-up by text after Fleetly approves the reply. You can also email support@fleetly.us .